Text Messaging

What texts we send

If you give us your mobile number and ask us to text you, MY CASTLE / Castle After-Hours sends conversational, service-related text messages — for example, a reply to your question, a link you asked for, or a follow-up about a request you started. We do not send marketing blasts, and we never sell or share your mobile number.

How you opt in

You opt in by checking an unchecked consent box on one of our forms, or by asking Sarah — by phone or on the website — to text you. We never text you without your permission, and consent is not a condition of any service, loan, or purchase.

How to opt out

Reply STOP to any message to opt out at any time. You'll get one confirmation text, then no more messages.

Getting help

Reply HELP for help, or call 1-800-MY-CASTLE (1-800-692-2785).

Frequency and cost

Message frequency varies based on your conversation with us. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Sample messages

"Hi, this is Sarah from Castle After-Hours — you asked me to text you the link to finish your request: [link]. Reply STOP to opt out."

"Sarah here — the broker you chose has received your request and will call you shortly. Questions? Reply HELP or call 1-800-MY-CASTLE. Reply STOP to opt out."

"Your Castle After-Hours desk renewal is coming up. Reply HELP with questions, or STOP to opt out of service texts."